Returns & Refunds
Last updated: October 30, 2026
7-day returns
You can return your LUSH order within 7 days of receiving it.
Return conditions
To be accepted, every returned item must be:
- Unused — not worn, washed or altered;
- In its original form — the same condition you received it in;
- Packed — securely packed, in its original packaging where possible.
Items that don’t meet these conditions can’t be accepted and will be sent back to you.
Return shipping
The buyer pays the shipping fee for sending a return back to LUSH.
How to start a return
- Within 7 days of delivery, contact us at contact@lush.fashion or call 0317 6516825 with your order number and the item(s) you want to return. You can also use our contact page.
- We’ll confirm your return and share the return address and instructions.
- Pack the item(s) securely and send them back. Please keep your courier receipt and tracking number.
Please don’t send anything back before contacting us — returns sent without confirmation can’t be processed.
Inspection and refund
Once your return arrives, we inspect it and let you know whether it has been approved. If it is approved, we’ll contact you to complete your refund.
Exchanges
Need a different size or colour? Contact us within the same 7 days; the same conditions and return shipping terms apply.
Damaged or wrong items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order number and photos, and we’ll help.
Custom Design Orders
Custom Design Orders are printed to the artwork you approve. Please contact us before returning a custom order.